This privacy policy sets out how Windmill Care Ltd. (“the Company”) collects, stores, uses and protects any information that you give us when you use this website.

The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our websites, you can be assured that it will only be used in accordance with this privacy statement and that we will comply with the Data Protection Act 2018, Privacy and Electronic Communications Regulations (EC Directive) 2003 and other applicable privacy laws.

Please read this privacy policy carefully. If you do not agree to this privacy policy in its entirety, please do not use this website.

The Company may change this policy from time to time by updating this page, so you should check here from time to time to ensure that you are happy with any changes we have made. This page was updated in October 2020.

Who we are

Windmill Care Ltd. and Windmill Care 2015 Ltd. are companies registered in England and Wales (Company Number 3662801 and 09833018 respectively), whose registered office is at 15 Old Sneed Park, Bristol, BS9 1RG. We are registered as a data controller with the Information Commissioner’s Office (ICO). If you have any questions or concerns about the way we process your personal data, our Data Protection Officer can be contacted at

What we collect

We will only collect the information that visitors provide voluntarily, such as those provided by completing our online ‘Request Info’, ‘Complaints’ or ‘Contact Us’ web forms.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To improve our products and services.
To periodically send you, where you have opted in, promotional information about new products, special offers or other information which we think you may find interesting.
To contact you from time to time for market research purposes via email, phone, fax or mail (where you have given consent)
To customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no transmission over the Internet can ever be guaranteed secure. Please note therefore that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

Emails are not always secure, and they may be intercepted or changed after they have been sent. The Company does not accept liability if this happens. The content of emails reflects their author’s views and not necessarily those of Windmill Care. The information in emails from The Company is confidential, so if you receive one by mistake, please delete it without copying, using, or telling anyone about its content.

Our cookie policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. If your browser is configured to accept cookies, the file is added and the cookie helps web applications to respond to you as an individual by gathering and remembering anonymous information about your preferences.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Controlling cookies

You can choose to accept or decline cookies. Whilst most web browsers automatically accept cookies, you may modify your browser setting to decline them if you prefer.

For more information on how to do this, please visit

Cookies used on our websites

Our site use Google Analytics to give us anonymous information about how visitors use our websites and deliver maps on some sites. No personal information is collected.
The cookies `_ga`, `_gid` – track anonymous user behaviour across the site. You can find more information about Google Analytics here.

Content Management Systems (CMS)
Our content management system – WordPress – uses cookies to track a user’s recent activity, last visit and general site movements. Like the Google Analytics cookies, these contain no personally identifiable information.

Online Advertising
We may use services such as Google Ads, Bing Ads, Facebook, Twitter and re-marketing to advertise our services across the internet. These services use code on our website and cookies from the advertising platform to allow them to anonymously know when a visitor has visited our websites from an advert and to show visitors our adverts on other websites.
If you do not wish to participate in Google Ads Re-marketing, you can opt out by visiting Google’s Ads Preferences Manager.
You can also opt out of many third-party advertiser’s use of cookies.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the destination website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

The privacy of our residents, colleagues and applicants

To provide services we need to collect and use personal information. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will not use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to: Windmill Care, 15 Old Sneed Park, Bristol, BS9 1RG or email

If you believe that any information we hold on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.